Terminal 1 + Terminal 3

Process Step	ServiceDesk	Terminal 1	Terminal 3	Description / Notes
Request Type	Incident: Priority 1 + Escalation Procedure	Detect issue and inform ServiceDesk		Sudden power interruption affecting multiple terminals
Ticket Assignment	Assign to Onsite Technician	Shutdown procedure and update ServiceDesk		Safe shutdown to prevent system damage
Acknowledge Disabled Gates	Acknowledge gate status	Acknowledge		Confirm all affected gates are disabled
Acknowledge, Update and Broadcast Update	Broadcast updates to stakeholders + instruct Onsite Tech (T1 and T3)	Investigation mode	Investigation mode	Initial assessment and root cause investigation
Acknowledge and Broadcast Update	Continue coordination and broadcast updates from OST (T1 and T3)	Share updates continuously	Share updates continuously	Continuous communication during outage
Acknowledge and Broadcast Update	Broadcast restoration notice	Start gates, test, monitor and update ServiceDesk	Monitor and support	Restore systems and validate functionality
Close Ticket	Close ticket in system	Resolve and update ticket	Confirm stability	Ensure all systems are stable before closure
Broadcast Ticket Status	Broadcast final status to stakeholders			Confirm full restoration across all terminals