Announced
Request Type
Preventive Maintenance: Priority 1
Log ticket as P1- Critical for announced power interruption
Ticket Assignment
Assign to Onsite Technician
Acknowledge Ticket
Assign ticket and notify Terminal 1 Technician
Acknowledge Disable Gate
Confirm ticket acknowledgment
Disable Gates (Master Key / Breaker)
Safely disable affected eGates and vDesks before power interruption
Acknowledge Update, Broadcast Updates
Broadcast updates to stakeholders
Inform ServiceDesk
Provide status updates for communication and coordination
Acknowledge Update and Reminder
Send reminder
Resolve Ticket, Test Systems and update ticket
Test eGates and vDesks, verify functionality, update ticket details
Close Ticket
Close ticket in ManageEngine
Follow-up and Monitor Tasks if needed
Monitor system stability post-interruption, perform follow-ups if needed
Broadcast Ticket Status
Broadcast final status to stakeholders
Confirm that systems are fully operational and communicate closure
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