This section defines the purpose of the iWar Technical Guidelines for the NAIA Project. It establishes a common technical standard to ensure reliable operations, proper system handling, and consistent support across all teams involved.
Scope of Coverage
These guidelines apply to all technical activities related to the NAIA Project, including but not limited to:
System monitoring and operations
Incident and ticket handling
Technical support and troubleshooting
Preventive and corrective maintenance
System changes and updates
Intended Audience
This GitBook is intended for iWar:
Service Desk Personnel
Onsite Technical Support
Project and Operations Management
How to Use This Document
Follow the procedures as written unless officially updated
Use this guide as the primary reference during operations and incidents
Escalate any gaps, issues, or improvement suggestions through proper channels
Always refer to the latest version of this GitBook
