Terminal 1

Process Step	ServiceDesk	Terminal 1	Description / Notes
Request Type	Incident: Priority 1 + Escalation Procedure	Detect issue and inform ServiceDesk	Sudden power interruption affecting operations
Ticket Assignment	Assign to Onsite Technician	Shutdown procedure and update ServiceDesk	Safely shut down affected systems and confirm status
Acknowledge Disabled Gates	Acknowledge gate status	Acknowledge	Confirm all affected gates are disabled
Acknowledge, Update and Broadcast Update	Broadcast updates to stakeholders	Investigation mode	Coordinate investigation and identify root cause
Acknowledge and Broadcast Update	Continue coordination	Share updates continuously	Provide regular status updates during outage
Acknowledge and Broadcast Update	Broadcast restoration notice	Start gates, test, monitor and update ServiceDesk	Restore power, start systems, perform functional testing
Close Ticket	Close ticket in system	Resolve and update ticket	Confirm issue resolved and document actions
Broadcast Ticket Status	Broadcast final status to stakeholders		Confirm full system restoration and closure